Review for ADT Solar (formerly Sunpro Solar)

Office location: 4625 Lindell Blvd Ste. 200, St. Louis MO, 63108

10/26/2023
InsuranceScam Troy, MO

Insurance Scam or worse

Contacted ADT Solar to have the solar panels removed and replaced because my roof needed to be replaced in an unincorporated county within 60 days. It had to be done in 60 days or the insurance would not pay out. This was discussed with the first person on the phone in early August. That was the best part of the experience with ADT Solar. From there it was AWFUL. I was passed from department to department. Had to have CAD drawings done that raised the estimate for the insurance (Yes, this was for a removal and replacement in the exact same location). Then they had to call for permits, which they had been told that I lived in an area that was unincorporated and didn't need them. I had to follow up on everything, because there was no communication. The absolute worst was Marcos Cocom. He was not able to complete any task or communicate anything. On re-install, he asked if he needed to get permits. Yes, I lost money to the insurance company on this, because of ADT Solar's lack of process and procedure. You should have the original CAD drawings from the original install. The house hasn't changed in 2 years. If it had, I would understand new drawings, but it hadn't. This was clearly to run up the bill. That was the scam part of the process. On the re-install, I replied to the text message that Marcos sent and SURPRISE, no reply. SO, I called the toll free number. No response from anyone. So, I emailed everyone that I had talked to over the previous time on the removal process. Here comes Marcos again. Marcos said, the toll free number doesn't work, but I talked to someone from ADT Solar??? Oh and he got my text message. After two more emails asking about when it would be re-installed, the installers finally contact me and it is re-installed in a week. This was an awful mess. Don't worry, you only cost me $9000