Review for Elevation

Office location: 4350 Arville St, Las Vegas NV, 89103

10/24/2023
Ridiculous Las Vegas, NV

Horrible, not one thing went right

Where do I even start. Sales guy Jason Taylor came out gave an estimate etc.. I signed all the paperwork May 2023. Installation was canceled two times and was finally started 8/29, they broke a ton of tiles on the roof and couldn't finish the install they said they would be back 8/30, never showed up. I called Elevation because my texts went unanswered they said they'd be there the next day on 8/31, I advise they left a mess, screws and metal pieces all over the place and I have dogs that are walking around, Kassandra advised they usually come 2 days later to clean up. I said the installer told me they'd be there the next day and I didn't know about the mess until I went out side.. They never showed up on 8/31. I texted Kassandra multiple times with no response so I called Elevation back on 9/1 talked to Kassandra again she said they'd be back monday.. They did come back Monday but the mess was made again after I cleaned it up. I texted Kassandra they made another mess and some of the metal and screws went into my pool and received no response. I texted again as they said this was the best way to get a response on 9/5, 9/7, 9/8, 9/9,9/11 and received no response for mess and when is activation. NV Energy came and approved the install and took off the tab so the power could be flipped from NV energy to solar. I continued almost daily trying to get an answer by calling and texting because now I am getting a bill from NV energy and I am paying the solar bill. I called the sales guy who brushed me off tole me to call the office, I said I have been and been texting no one is getting back to me I can't afford to pay both bills anyone living in Las Vegas knows the electric bills are 500+ a month. Its now mid October and I finally received a text from Karen saying shes been assigned to my account. She advised I needed to call NV energy because they needed to sign off on another inspection. I called NV energy they said everything is completed on their side. I called Karen back and left a VM that NV said everything was completed. Days went by again, its now NOV and I Karen text me asking if I heard from NV energy, I replied that I left a VM and they said everything is done on their side. She replied she'd check with a supervisor... Now its DEC I texted NV energy said its ready, I've been paying both bills since Aug I need a resolution. No response to multiple attempts.. Now its January Karen advised for me to send her a copy of the bills I paid and they'd send me a check. I sent Aug-Nov as Dec was not issued yet. I did receive a check for Aug- Nov. Now its Jan.. still no solar still paying Electric and solar payment, I am texting calling asking for a supervisor... Finally the end of January they tell me they heard back from NV Energy and they will be coming out shutting the power off and then activating the solar I need to call and make an appointment and let Karen know the date and time. I called NV Energy they advise that's not how it works the electrician needs to call and make arrangements with them. I left Karen know what I was told and she said she'd check with her supervisor. weeks pass by now its February I finally get her on the phone again and she said they're waiting NV energy, by now I am just fed up. I called NV energy they said no one has contacted them the only notes on my account was from me calling. I called Karen back and left a voicemail that this needs to be resolved or they can come get the panels I've been dealing with this for over a year and several of my neighbors have had solar put on and turned in in 45 days we are at 9 months. Of course my neighbors were smart enough not to go through Elevation Solar. Like a miracle 3 days later the solar was turned on and I get a 700 bill from NV energy for turning the power on and off and the rest of my electric bill. I texted Karen I have a bill from Dec, Jan and Feb for over 2300 total can I be reimbursed now.... No response... Well its now March, I get a bill from NV energy for 20$ like I was told I would "handle fees" or what ever you want to call it. April no response from Elevation about the refund, May no response and a $200 bill from NV energy.. Now its June and I get a 250 bill from NV energy for overages, July, Aug, Sept I get a bill.. Its now Oct another bill $249. I call NV energy ask why they said using more than putting into the grid. I googled elevation to get a different number to call, 866 258 4381 talk to Robert he said some panels not working as well as others, he called solar edge to make adjustments. I adv why they were set to under produce in the first place? I was told I didn't need to monitor etc. He said its my responsibility and they can send a tech to see if I need more panels but it will cost $150... Um you still owe me 2300$ and I've been paying 180-280 every month in electric plus the solar bill which is more than if I just kept electric... I just can't... dont use these people. They is zero customer service, no care or concern for their errors. They do not use good contractors they break things and leave a mess. Nothing the sales guy said was accurate and he wouldn't help resolve anything and stopped taking my calls.