Office location: 1212 North Post Oak Rd, Houston TX, 77055
10/20/2023
RAK
Katy, TX
What we are not totally satisfied with is our Freedom Solar Power Tesla PowerWall Selfpower Battery System Performance Monitoring APP. Our Experience with them is the App is not totally accurate and does not register the actual amount of Utility Grid Power being used. We have been experiencing an amount of Utility Power usage being registered by the App when the Tesla Powerwall batteries were registering a Selfpower Reserve Capacity available to furnish the total power requirement of our home. It should be registering a 0% of Utility Power Usage and it registers a numerical percentage of Utility Power being used. We have tried for the past two months get a Tesla PowerWall Service Representative (also a Freedom Solar Power's Customer Service Representative to assist us), to address and correct the problem, but to date nothing has been done.
System size (kW): 17
System price: $120,000
Year installed: 2022
Price include the Federal Tax Credit or incentives: Yes
Freedom Solar Power reply
10/26/2023
Hi Rak, we are sorry to hear that you are experiencing issues with your Tesla app. While we don't have the ability to troubleshoot their systems, I can add a link to some videos that may be helpful to you https://www.tesla.com/support/videos/watch/powerwall-modes-tesla-app. If you need anything from us, please feel free to reach out to customerservice@freedomsolarpower.com.