Office location: 1265 Sunrise Highway, Bay Shore NY, 11706
10/13/2023
DUPED CUSTOMER
Massapequa, NY
I HIRED THIS COMPANY TO INSTALL CRITTER GUARD AROUND MY EXISTING SOLAR ARRAY. MY ORIGINAL INSTALLER PASSED AWAY SEVERAL YEARS AGO. MY SOLAR SYSTEM IS ALMOST 17 YEARS OLD AND ONLY WITHIN THE LAST FEW YEARS HAVE I HAD AN ISSUE WITH SQUIRRELS NESTING UNDER THE PANELS. THE INSTALLATION WAS FAULTY, MISSING AN AREA OF CRITTER GUARD BETWEEN 2-3 FEET IN LENGTH. SINCE I AM A SENIOR CITIZEN THEY KNEW I COULD NOT EXAMINE THEIR WORK AS I WOULD NEVER GO ON MY ROOKF. SURE ENOUGH THE SQUIRRELS CAME BACK AND NOT ONLY ATE THROUGH MY ROOF AND PLYWOOD, THEY GNAWED ON THE WIRING AND CONNECTORS. WHEN I CALLED PATRIOT ENERGY 5 TIMES TO HAVE THEM COME BACK TO MY HOUSE THEY NEVER RESPONDED. I EVEN SENT THEM 2 EMAILS, NOTHING. I PRESENTLY FILED A COMPLAINT WITH THE BBB BUT I AM WARNING ANY FUTURE POTENTIAL CUSTOMERS TO AVOID THIS COMPANY AT ALL COSTS. SOLAR IS NOT JUST ABOUT THE INSTALL, IT'S ABOUT THE SERVICE BEHIND THE COMPANY. THIS COMPANY WILL RUN FROM ANY FUTURE ISSUES AND IGNORE YOU. I HOPE THEY BURN IN HELL OR ON THE SUN THEY SUPPOSEDLY SELL YOU. WORST COMPANY I EVER DEALT WITH.
System size (kW): 8
Year installed: 2021