Review for Future Energy Savers

Office location: 10481 Grant Line Road Suite 125, Elk Grove CA, 95624

10/12/2023
Lucas and Aryane Vacaville, CA

Great Way to Save on the Electric Bill

We were first approached by Future Energy in mid May 2023 and we scheduled a sales representative to come by on 05/11/23. Brianna came to our house and explained the panels, the battery, the costs and the expected timeline. Considering the continued increase in the price per kW in our area, we decided it was a good alternative and Future Energy seemed like a good option. We were offered certain incentives such as a free EV charger and additional discounts if we wanted to participate in their Ambassador program which would involve leaving a review after installation sharing our experience. On May 16, our sales representative, Brianna, came back to bring some papers we needed to sign and get the ball rolling. We paid ⅓ of the total amount a day or two after we signed the papers with Brianna, and had someone come take a look at the house and ensure we met all the prereqs for the solar system. We were then instructed to wait on the town as they could come by to review and blueprint and approve the install. In the meantime, we received an email from PG&E with a document that required our signature. Unfortunately, we were not informed that this would be a required step, so it wasn’t until a few days later that we reached out to Future Energy, we were told that we needed to take action on said email. WIth the number of spam we get, it would’ve been helpful to know we should be on the lookout for something coming from the utility company. On June 26th, the crew came over and installed the entire system, including the EV charger and the backup battery. During the final walkthrough with their team lead, we pointed out that there was some debris left on the ceiling and some cables hanging from the panels, but by that time, the install crew had already left. The white box that functions as a modem did not work, so the team lead let us know that he would have the guys come back later that week to clean up, fix the cables, and bring a new box so that the system would communicate production to the Generac battery and load the information on the Generac app. Unfortunately, that did not happen. Consequently, the system failed the 1st inspection on the week of July 16. Although the system was installed on June 26th, it did not function properly until early to mid August. For lack of technical terms, I can only say that there was an issue with half of the panels and they were not generating energy for the entire month of July. However, Future Energy was able to fix the problem and get the system fully functional. We do not regret the decision we made as far as the system size and the battery backup, as well as the company to do the install. We understand that no company is perfect, so we just sincerely wish Future Energy had taken care of the issues in a more timely manner. Overall, we would choose to do business with them again in the future.