Review for Solar Negotiators

Office location: 6701 N. Milburn Avenue Suite 170, Fresno CA, 93722

10/04/2023
Grayson Fresno, CA

Everything was fine until the 5g upgrade. After upgrading, they found that my inverter was not working. I'm covered by warranty but it's been 22 days now with no solar. My systems hasn't produced in 7 months. Part of that is my fault because I didn't upgrade immediately. But after the problem was found, I asked when I would get a replacement. Solar negotiators said to ask solar edge because that's who the parts come from. Solar edge is a chat only company meaning u can't talk to a supervisor only chat with a worker. I was told 3-5 business days and they would ship. After 7 days I chatted that I need a supervisor. They said they would place me on a priority list. They said they warranty my product but dont warranty the time it takes to get the product. I then called solar negotiators back to request my money back for my upgrade and il pay it when I get service. The lady then said it's only been 22 days and parts can take up to 30 days. She also said someone would reach out to me. If they knew it would take 30 days, why have me call solar edge? So here I am 7 months and 22 days with no service and nobody has reached out to me. Great service in the beginning until you buy and have an issue. Highly disappointed.