Review for Infinity Energy Inc.

Office location: 1244 Quarry Ln, Pleasanton CA, 94566

09/27/2023
Eryn G Martinez, CA

Horrible Experience

I am writing this review to warn other customers about the HORRIBLE experience I had with Infinity. I started my solar project in January 2023, and received my final notification letting me know we are operational on September 22,2023, NINE MONTHS! I cannot even begin to express my frustration with Infinity. To sum it up for you; missed appointments times, lack of communication, three different project managers, holes in my ceiling, the need for two subcontractors, improperly done plans, permitting issues, forgotten necessary parts for the days work, left materials in the back yard for the dog to get to, and SIX installation appointments (told it would be one maybe two) not including the inspection and subcontractors’ appointments. I am dumbfounded at the lack of integrity and communication of this company. To put it into perspective I have recorded most of my emails, texts, phone calls, and in person interactions with my sales rep, the five installers, three project managers, scheduling, and dispatch to show potential customers what they can look forward to if working with Infinity. I also asked for compensation due to their poor planning and negligence. I have not seen anything as a result; showing me they are not interested in making this HORRBILE ordeal better for the customer. They are full of apologies but continue to not fix the situation and apologize time and time again. AGAIN, I warn you that this is not a reputable company. I hope I save at least one other family from experiencing the horrible customer service we experienced. I hope they fix their issues, but until they do they need to be sent the message and the best way to do that is by not giving them more business.