09/27/2023
T family
Port Saint Lucie, FL
We have been trying to get our solar panels that were a part of our home purchase moved to our name for 6 months now. They refuse to provide a clear direction for how to get this updated, do NOT follow up in a timely manner, and are extremely incompetent. We had a worker from Sunnova show up to our house in a hard hat with no prior appointment, with all of the dangers these days we called sunnova to verify the appointment, but they had yet to update to solar to our name so they refused to let us know if someone was supposed to be there or not. That is extremely unsafe, all they had to say was yes or no! They take days to respond to emails, and never truly provide what is asked. DO NOT WORK WITH SUNNOVA
System size (kW): 19
Year installed: 2019
Sunnova reply
10/02/2023
Hello Patrick, we sincerely regret to hear this has been your experience. Please email us at customerservice@sunnova.com with your contact info so we can get this resolved. Please include your home address. We look forward to hearing from you and are eager to turn your experience around.