09/26/2023
Michael Coats
Forreston, IL
I do not know the state where the office is located that serves me. I do have a couple thoughts. First, it would have been really good, even better, if the solar panels that were installed had been the type that were developed by two professors from Israel. They developed solar panels that receive and use more than visible light for the generation of electricity. The ones they developed also receive and use infrared and ultraviolet light. So on cloudy days, they are still generating electricity. Second, I am concerned about how these solar panels will be handled when they become nonworking due to storm damage or age. I am hoping there is or will be a recycling program. I have heard nothing about this, even though I have asked. A concern I have is who do I contact if service is required for my system. As I understand, that Our World Energy, the company that originally installed my system, is not longer working in my state, Illinois. Michael Coats mdcoats73@yahoo.com
System size (kW): 7353
System price: $25,938
Year installed: 2021
Price include the Federal Tax Credit or incentives: Yes
Sunnova reply
09/26/2023
Thank you Michael for reaching out and bringing this to our attention. Your concerns are important to us, and we are committed to resolving them. If you have any questions or concerns, please contact us at customerservice@sunnova.com. Thank you, and we look forward to providing you with the exceptional customer service you deserve.