09/25/2023
Angie
Bloomfield, NJ
Trying for weeks to get my solar panels removed so that I can have my house renovated. My house is sitting half done, b/c my contractors can't continue work until they can do the roof. After MANY calls, I still do not have a time frame, even an ESTIMATED time frame, of when someone can remove my solar panels. After this, I don't think I'll have them put back on. I will look for a new company to work with.
System size (kW): 6.3
Year installed: 2019
Sunnova reply
09/25/2023
Hello Angie, thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Please contact us at customerservice@sunnova.com so we can better assist you with these concerns. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.