09/25/2023
Vicki Ward
Santa Clarita, CA
I have had nothing but terrible service from this company. It took almost a year to have the panels installed. They finally passed inspection on 8/31 so I was billed for the entire month of August even though the system was up and running for only a day. The system stopped working after 3.5 days because of a system update that was interruped. I had no solar production for 10 days. I contacted Sunnova and they replied with an email "you are not paying for production in areas, you are paying for the equipment. Please refer to the contract for additional information. When I call Sunnova, I can never speak to a supervisor, I cannot be connected to anyone working on my case. I can only speak to the drone answering the phone who has no answers and recites what the email stated. This company received an "F" from the Better Business Bureau for good reason!
System size (kW): 3.36
Year installed: 2023
Sunnova reply
09/25/2023
Thank you for bringing this to our attention, Viki. We are so sorry to hear about your experience. We want to assure you that we take this matter seriously and are fully committed to delivering the best customer service possible. Thank you for your understanding, and we eagerly anticipate the opportunity to make things right.