Office location: 5319 SW Westgate Dr Suite 160, Portland OR, 97221
09/22/2023
Andrea Cordova
Portland, OR
We signed a contract a year and a half ago and have still yet to have the system installed. They let the financing lapse two times and we were hit with additional interests rates with zero communication from the company. We have had to call and ask for updates constantly with no movement in the right direction. They promised a winter 2022 installation and re-confirmed that date in October, 2022. "Promising" to get the job done by the end of the year. No updated and no movement for this entire year other than us proactively warning them that the financing we secured was lapsing, taking on additional hard inquiries to our credit and more financing fees and higher interest rates. We are now over 3x the interest of what we originally signed the contract for.
System size (kW): 15000
Year installed: 2023
Blue Raven Solar reply
10/03/2023
Hi Andrea, We appreciate your patience as we have worked diligently to get the permits approved with Multnomah County. While we have tried to keep you updated on all significant developments, we understand those have been infrequent with the extent of the permitting process and apologize for the delays you have experienced. Unfortunately, the approval of these permits is dependent on the jurisdiction of the city, and we have no control over their processing timelines. In your specific case, your county required a lot of land records to be submitted for zoning approval, which is not a typical requirement and takes a minimum of 150 days for the city to process. This timeline does not even account for the additional processing time required by the county for other zoning-related documents. Due to working with different entities, we cannot guarantee a date of installation or timeline of the solar process. However, we do value you and are trying to help you see the savings from solar as soon as possible; our management team is currently working on a plan to compensate you for some of the financing changes that have occurred. Additionally, your financier, GoodLeap, initially conducts a soft credit check, and a hard inquiry will only appear on your credit report once the loan is funded after the construction is complete. As of now, no loan has been funded since construction is not complete. Lastly, to ensure regular communication occurs we have a member of our management team responsible for providing regular progress updates until the project is completed. If you ever have further questions, please reach out to us directly at reviews@blueravensolar.com.