Review for Sunnova

09/19/2023
Brien Hamel, IL

Horrible, run

System is not working, 2 weeks no service scheduled. Ask me to call the service techs to schedule. They are Supposed to monitor and they havent. I had to find out by troubleahooting myself and the power bill was high

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 25

Year installed: 2023

Sunnova reply 09/20/2023
Hello Brien, we apologize for any inconvenience you have faced , To help ensure we address your concerns effectively, we kindly request you to contact us via email customerservice@sunnova.com provide us with your system ID or the case number associated with your inquiry. By sharing this information, we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.