09/12/2023
Travis Stoner
Jarrell, TX
Everything was fine until 15 months post-install. For the last 6 months, I have had an array down for an unknown reason. This is causing major production loss during one of the hottest summers in Texas. I’ve called support and emailed them every two weeks if not once a month. Over a dozen attempts and only ONCE have they responded. They never replied to me after that response and still do not reply.
System size (kW): 19
Year installed: 2022