Review for Trinity Solar

Office location: 7 McKee Place, Cheshire, Cheshire CT, 06410

09/12/2023
Angry Trumbull Mom Trumbull, CT

Abysmal Experience Top to Bottom

I signed up with Trinity Solar and have had nothing but problems. I should have trust my gut instincts when I met with different companies but decided to go with Trinity because they were local. The first sign something was wrong was when the first sales person left the company and I was handed off to a new agent. Then the new agent could not return calls and seemed to forget who I was. 6 months after signing, a changed system because the electric company said my original one was too big, and now I have panels on my roof finally but now am told that there is a shortage of a specific part and I have to wait another 2-3 months before my system can turn on. Then another 3 months after that part comes in for everything to be turned on. This is all while the original sales person said I would have solar in 3 months. This is a company of lies and if I could give them 0 stars I do. As it is, someone keeps trying to put a Trinity solar sign on my front yard and I rip it out every time. AVOID THIS COMPANY

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 12

Year installed: 2023

Trinity Solar reply 09/19/2023
Hi there, thank you for bringing your concerns to our attention, we certainly appreciate your feedback. We're so sorry for any miscommunication and we'd like the opportunity to look into this for you. Please reach out to us at Customer. Service@Trinity-Solar.com so we can locate your file and work to resolve this.