Review for Solar Liberty

Office location: 6500 Sheridan Drive Suite 120, Buffalo NY, 14221

09/09/2023
Private Homer, NY

Competence 5, Character 1

We ordered solar panels for my mother's home in 2022. They were installed in 2023. The salesman chose to use my video sales call as a training session with his new salesmen without asking my permission ahead of time. He also failed to inform us that in the case of a power outage, we too will be without power when (not if) the grid goes down. Even if you are producing enough energy to power your home, unless the grid is up at the time you are generating energy via the solar panels, your home will be without power. The probability of a grid failure due to acts of God as well as those associated with potential conflicts w/ other global economic players (including China who produces 100% of US transformers nationwide) is also rising: Grid failure is inevitable. When I expressed concern to the Project Manager, he contacted my salesman. I was told he would reach out to me about the installation of a single (limited capacity) battery. The salesman never contacted me. He also failed to follow up with me regarding the initial 26K solar panel purchase. Character rating: 1. The Project Manager maintained excellent communication throughout the process and in general kept the installation on schedule. Competence rating: 5. The installation team was timely and effective. Materials used appear to be of very high quality. Competence and Character ratings: 5 and 5. The tech support team, both on-phone and in-person repair staff, are outstanding. Competence and Character ratings: 5 and 5. Solar Liberty's leadership is suspect. The last page of my sales contract clearly indicates Solar Liberty is willing to pay- as in bribe- customers by offering them cash if we leave a 5 and only 5-star review. I declined the cash and question the leadership's integrity by propagating a clearly biased set of reviews. Character: 1, only because 0 is not an option.