Review for Clean Initiative

Office location: 2400 E Katella Ave #850, Anaheim CA, 92806

09/07/2023
Denise H Fullerton, CA

Being ignored by Clean Initiative

Our solar panels worked great for a while, but then the inverter broke. Which meant our electricity bills went much higher. I am not writing this negative review to complain about the solar panels (we know things can break); I am writing this review because 1. it took weeks and weeks for Clean Initiative to send a technician to our house to fix it, and then 2. *nobody* has gotten back to me regarding my request for some type of financial reimbursement for all the time that the solar panels were broken and our bills were higher. I have called Clean Initiative several times (each time, customer service lets me know that my message is being marked as urgent). I have emailed Clean Initiative (Michael, accounting, and customer support) -- now three emails, and *nothing.* This is literally the worst customer service I've ever dealt with in my life. If you want solar panels, fine, but if you want longterm assistance, this is not the company.