Office location: 12155 Magnolia Avenue Unit 12, Riverside CA, 92503
09/07/2023
LiveBoldly
Temecula, CA
I had my system installed in Dec 2018 and activated in Jan 2019. I just finished the replacement of my 4th inverter on my 5 year old system. Without fail, my inverter fails during early/mid-June and it takes 6-8 weeks to get the inverter replaced. Solcius says they will reimburse for lost production and not to worry about how long it takes to get the inverter replaced. I called today, after my system was down for 44 days and they offered me $25. My system is a 34 panel 10KWh system... $25 is insulting. The Solar Edge inverter they keep installing has been garbage as well. Super disappointed in the system and waste of time/money managing it.
System size (kW): 10
System price: $48,000
Year installed: 2019
Price include the Federal Tax Credit or incentives: No
Solcius Solar (Out of Business) reply
09/08/2023
We are so sorry to hear about your frustrations. We definitely want to make sure that we look more into this issue. We never want you to feel like we don't stand behind our products. Unfortunately, we aren't able to find you in our system without your name. Please give us a call at (800) 960-4150 so that a Solcius representative can help address all of your questions and concerns.