Review for PosiGen Developer LLC

Office location: 400 Davis Dr Suite 400, Plymouth Meeting PA, 19462

09/06/2023
pdxmah Philadelphia, PA

Posigen is a NOPE

If I could do it again, I'd choose another installer. Posigen was ridiculously disorganized and terrible to communicate with. The initial sales process was fine, but once I decided to purchase rather than lease, I barely heard from them again. They kept mixing up my contract and sending me incorrect invoices after I'd already paid. They stood me up for appointments and then would text me randomly that they were on their way, without having given me a heads up. They're customer service could never connect me with someone who knew my account- - I'd have to start all over with explaining, and wasn't allowed to talk to the field supervisor who handled my installation in the first place. When I had issues with my inverter immediately after connection, I had to call them repeatedly and tell the story each time, because they never believed me. Finally, they came out and indeed had to replace the inverter. I had to pester them months after the fact to send me my warranty and contract. They didn't contact me to give me access to the productivity app and had to be called many times to answer my questions about it. Now I'm having more problems with my inverter 10 months later and they refuse to talk to me or come out to assess because I purchased instead of leased- - but the work is less than a year old and never truly worked properly. I'm done with them. I want to recommend people to solar, but unless you have the time and patience and ability to catch their mistakes, you could end up paying them more than you should and with terrible customer service to fix the problem. Get a different installer: Posigen doesn't know how to