Review for Independence Renewable Energy

Office location: , Sandwich IL, 60548

08/31/2023
Arek Elgin, IL

Not very customer friendly

I had very disappointing experience with Norm/Alex and IRE. It started with solar proposal which took much longer than others but was quite attractive. I explained that warranty is important to me and that's why we agreed to upgrade panels and micro inverter to have full 25 years warranty. I also explained that my roof is 16 years old and they said they will come to take a look. During site visit they stated they are not the roofers so they cannot comment on the roof however they can install solar without problems and give full warranty. When we moved to contact i asked about few parts which were very favorable to them and shifting all kind of liabilities towards me (or limiting their liabilities). I also asked about part stating that they will not be liable for roof damages which was contrary to previous discussion. I also asked about warranty which states that labor is covered only for 10 years despite previous discussion of 25 years coverage. Surprisingly I couldn't reach them via phone for few days and they were not responding to my requests for call so this was email discussion. They ultimately stated that they are not interested in my project. I never experienced this kind of customer treatment. They were surprising difficult to contact or discuss with before they got my money so I cannot imagine how difficult it must be to work with them after they get your money.