08/26/2023
David Murungi
Marlborough, MA
Working with with Trinity Solar had been a smooth and pleasant experience until I experienced installation delays. These were not Trinity’s fault as these delays were caused by the utility company (national grid)that dragged its feet on the process. Issue is that due to the delay I have been paying a monthly fee for solar panels that are not producing any electricity + my regular electricity bill. The contract for the panels guarantees output but this applies to a 3 year period. So I’m on the hook for an extra $200 for electricity until this is resolved. I have paid the extra amount for 3 months now. Hopefully this will be resolved soon, but buyers should be aware that the so-called guaranteed production from the panels has caveats. The company will expect payment regardless of whether or not the system is producing. This is obviously not advertised…so buyers who are looking to save need to be aware of this risk. When I contacted the company that owns the contract (Sunnova) about the issue, the was response was that they understood my grievance, but the contract still required payment. The contract is unreasonable, but I did sign it so I am biting the bullet. Just wanted to warn other prospective buyers. Ask what happens if there’s an installation delay and no output or little output in the first months of the contract. As the contract read’s currently you could end up paying double your current electricity bill!!
System size (kW): 10
Year installed: 2023
Trinity Solar reply
09/18/2023
Hello David, thank you so much for bringing these concerns to our attention. We certainly understand your frustrations and we thank you for your continued patience as we work hand in hand with your utility company. We'll have a team member reach out as soon as possible to resolve this for you.