Review for Complete Solar

Office location: 3000 Executive Pkwy, San Ramon CA, 94583

08/25/2023
Paul Robinson Alameda, CA

Terrible Customer Service!

Hey, they're great at making promises & making the sale -very nice people & a slick system. As far as actual follow through & keeping promises, not so much. I contracted with them a year and a half ago for a new roof with solar panels & installation of EV chargers for my car. It took a couple of months to get the roof, not bad, but they forgot the rain gutters & gutter covers which were covered in the contract (seems like a pretty basic thing, but the contractors know nothing about the request, so won't do it). Another month & the solar system goes up -still looking pretty good, but it takes another couple of months for the rain gutter covers to be completed. Still not too bad, I'm happy with the roof & the system, but what about the EV chargers? I spoke with the electrical contractors & they indicated the EV charger installation should be simple & scheduled soon. Nothing! I figure the company is busy toward the end of the year with holidays, etc, so cut them some slack. Start of 2023 I pursue the issue again & my "Project Coordinator" tells me she just needs to schedule things with a contractor. 8 months later still nothing!! I text, email or call at least a couple of times a month & think they're just avoiding me at this point. I get responses that are literally cut and pasted from previous "just need to get it scheduled with a contractor". How is this possible after all this time?! There is definitely something wrong with this company & no way to actually talk to anybody to get things fixed -very poor customer service!!