Review for Trinity Solar

Office location: 2180 5th Avenue Unit #1, Ronkonkoma NY, 11779

08/25/2023
Arelis V Brewster, NY

We decided to go solar and had many long conversations with our sales rep Dexter Curbin. He provided us with what we thought was detailed information. I also spoke to other companies but my husband was referred here by a co worker so he was really firm on sticking with Trinity. We got installed in a few months and then the meter did not get installed for another couple of months. We were told we would be banking the solar so not to worry. When the meter got installed we would already have energy in the bank. We do not know how this works do we took the sales persons word. Our electric company NYSEG stated with no meter there is no banking so we just dealt with it. We paid high summer bills along with our solar bill. Now wr have had solar for almost two years and we pay two bills. The solar bill which is the same every month and the electric bill which is whatever it is. Now NYSEG had some kind of billing issues and they gave us a lump sum bill of over $990.00 while each month we pay almost $400.00 a month. Our electric company claims after we filed a complaint with the public service commission that we had a day and night meter. This means during the day when the sun is out we generate solar and pay nothing. Then at night with no sun we are billed. No solar energy is being banked. They offered us a standard meter that means we can use all the day time solar production for night time and may not get any electric bills. This is extremely upsetting so we called Trinity to ask why we were not told of different meter options when installing solar. I questioned NYSEG about this as well and they said it was a discrepancy and after so many complaints they will inform the new solar customers about options for their meters. But, this does not help us. I received a call back from our sales rep over a week later and he states we should have gotten a net meter. This is neither a day/night or standard meter. The net meter was not an option I was given so I asked why we were not spoken to about this and we want our money back. The sales rep pitches a great sale but after you make the same he just checks in to get referrals and he got one from us. At this time we filed another complaint to the commissioner and we want to expose our situation. Especially after the sales rep told me he called to speak to my husband when I stated I was not going to continue to listen to his non stop sales pitch. We got no where so I recommend going with Momentum or Sun Run. Stay away from Trinity who you can never reach and always long wait times when only one caller is in front of you but you get transferred to a voicemail and never get a call back. Unless it’s from the arrogant sales person who speaks in circles and only knows how to get a commission. When I expressed concern he threatened me that if I post a complaint I will get nowhere and will get no help. So I am challenging that with Dexter Curbin at Trinity Solar. As a paying customer who has been given false information who needs help and to share our situation so others do not have this problem.