Review for Green Day Power

Office location: 1100 Olympic Drive Suite 102, Corona CA, 92881

08/22/2023
Nusrat Sharmin Canyon Country, CA

Total Lack of Support

My experience with Green day power-Horrible/ Nonexistent customer support. Total lack of accountability. The company does not have a dedicated customer support number even though they advertise to have one. Majority of the time they don’t pick up phone. And when you have an issue to which they don’t have a resolution they look at the caller ID and just will not pickup. I am now wondering if we are sold to a fraud company and will appreciate feedback how we can get out of this contract with Green Day Power. 1st issue I had with them- Solar panels were installed July 2022. After 1st month I noticed we continued to get large electricity bills even after solar was installed. No increase in usage and we bought large enough capacity. We called manufacturer and they asked us to contact Green Day Power as they saw the panels not producing enough energy and installer(GD) should dispatch to fix. Ever since we were given the run around calling many different numbers number’s at Green Day Power for months( Nov-Jan of 2022). Only time someone from GD responded was someone from sales. I reported to GD email support team, no one responded ( they never do) to that either. January 3, 2023 I escalated to the sales rep who sold us this contract, he escalated to higher ups and at that point we got the attention. 2nd issue- June 28’ 2023 Manufacturer notified us solar panels are not producing power at all. They sent us replacement invertor. Green Day Power( Installer) was supposed to come and install the invertor. I have made many phone calls, emails. Till today 8/22/23 No confirmation when this issue will be resolved. For 3 months our panels are not producing power. We are making payments to the Solar company and paying electricity bills. In these 3 months I was able to escalate (7/27/23)when I told them I was going to report this to better business bureau. They came and partially did the work but no follow up to complete after that. I am continuing to follow up with no date when issue will be fixed. I urge everyone and anyone reading this, please be careful which company you are signing up for when installing your solar panels. And absolutely do not proceed with GreenDay Power. We are stuck and looking ways to get out of this situation. Any helpful hints how to get out of this situation will be appreciated.