Review for AmeriGreen Solar

Office location: 11331 Ventura Blvd, Los Angeles CA, 91604

08/08/2023
Abi890 Buena Park, CA

Not trustworthy. Not a company that keeps thier given word.

I went with Amerigreen because my colleague and friend recommended them to me. The salesperson I got was Daniel, very charming and fluent in persuasion. He had me eating out of his hand in minutes. The price and brand that he suggested was what I wanted so inspite of the quote being a little on the higher side compared to other companies, I went with Amerigreen Solar. At the very onset even before I signed a contract with them, I mentioned to him that I had tried to upgrade my electric panel a few months ago and I was told that I will have to relocate my electric panel because of the cables are going over my pool. Daniel's instant response was that, "relocation was part of the panel upgrade". It was a very instantaneous response and that is why it was not a red flag for me. We agreed upon the price, and I signed the contract. This is where my biggest mistake happened. In the part where the electric panel upgrade was quoted, it did not mention the relocation of the electric panel and I did not think much of it and I signed the contract. Great smooth process. Finally, it was time for the installation to happen, I get a message from Nick scheduling the installation, I messaged him back reminding him about the relocation of the electric panel and will I need to do something, kinda like prepare before they arrive to do the installation. I get a reply saying that relocation is not on the contract and they won’t be doing it, or it will cost me extra. I immediately contacted Daniel, who in his words, you don't worry about it, Nick is new to the company, and he doesn’t know what he is talking about, we are good. I will contact my boss and let him know. Ok good, I breathe a sigh of relief. After that I did not hear back from him, I message him, and I get some excuses still waiting for a reply from the head office etc. Finally, when I contacted him again because the installation date was coming closer, and I still did not have any clarification yet. He went all mad and upset on me, saying that he does not make the decisions and that the decisions come from the head office, and they won’t be relocating the electric panel because that will be expensive, and those additional cables cost money and who is going to pay for them. After this turn around in his attitude and behavior, I wanted to speak to somebody, so I contact the owner Guy and told him the whole situation, this was where the first time I was asked, do you have that in writing? No, I don’t because I took Daniel’s word on it in good faith. Guy then told me that he is going to investigate this and get back to me. Nothing, he didn’t message/call nothing. Finally, they came and installed the panels and upgraded the electric panel in the same location, I had a few personal things going on at the same time and I just could not focus on or continue to fight. Somewhere between all this I contacted Diane who had been introduced to me as a project manager and told her about my situation and the fact that they city might not approve the same location. Throughout the process Diane has been extremely supportive and listening, she said she will call her installers and confirm with them that it won’t be a problem. They said it won’t and so the work was given a go ahead. From the day of the installation to the final inspection from the city it took them more than a month. SIX city inspections were scheduled and every time the city inspector would show up but not the contractor, the city inspector would leave a note and leave, finally my city inspection got completed today. A whole month of electricity generated by my brand-new solar panels that went back to SCE for free. During one of these interactions with the City Inspector I asked him about the electric cables that were going over my pool and are they not breaking a code, because according to the city code they have to be 22 ½ feet about the pool water and the present cables are barely 15-16 ft in our rough estimation that we tried to measure. I asked him why the city is not taking any action and asking it to be rectified. The reply was since SCE approved this location, they will go along with it but anytime in the future even if we were to re-plaster the pool, they will ask me to relocate the electric panel then. In the meantime, I had also reached out to Diane, another project manager that was working on my project about the electric panel relocation and how I felt I was wronged. I mentioned to her that this is what I was told by the city inspector and that I will have to spend more money to get this sorted maybe even in the very near future if I planned on getting something as simple as re-plastering the pool She was very nice in listening to me vent and assured me that I should send her all the screen shots etc. that showed that I had this conversation with Daniel etc. before even signing the contract and she will put together a file for Guy to review. In about 2-3 days’ time she got back to me and said Guy reviewed it but said because it was not written in the contract and therefore, they are not legally obligated or accountable for it. I would not recommend or trust this company who doesn’t own up to their employee’s mistake and leaving me with something that will need me to spend more money on in the next year or so. I will be more than happy to share the screen shots of the text messages that went back and forth between them and me regarding the electric panel relocation.