Office location: 1555 North Freedom Blvd, Provo UT, 84604
08/07/2023
Robert Tucson Az
Tucson, AZ
DO NOT BUY SOLAR FROM SOLCIUS! WARNING! The CEO and employees have different versions of how they view Solcius from Horrible to, "I have to keep my job excuses". Install team hates the CEO and says he doesn't care a bit if complaints come in, he still makes his solar money! Audios of Solcius Customer Service telling me they feel Solcius owed us money for time loss and inconvenience charges". The saddest thing about this whole thing is that the CEO lives in an nice home where he doesn't have consequences for his actions and the TERRIBLE reviews of Solcius continue to pour in how terrible they are. I experienced the WORST company of a life time being Solcius Solar. Of course you will see every excuse in the book as a response after I write my review. I spent a whole year dealing with destruction of my property to almost our house catching on fire. The Solcius electricians shorted out our AC Unit and had to spend thousands of dollars to replace it. Solcius sent me a cashier's check to hire a new electrical company but refused to replace our AC unit blaming it on poor workmanship. The AC unit was working PERFECT before Solcius set foot on our property. The Executive Asst to the CEO said Solcius owed us money! The Customer Sales Reps said Solcius owed us money! The Install guys said Solcius screwed up bad! The GM of Solcius called me and apologized and said he would take care of me with reimbursements! All a lie! Electricians blew our microwave up and shorted out all the outlets including the AC unit. They left bare wires hanging out! (Have pictures). The install Supv agreed with shorting out our AC unit, but said his boss told him to blame the AC unit. He went on to say that he is not an AC guy but was told to report it as an AC issue. The install guys installed the inverter box in the wrong location of the property. Tucson Electric Power Company said Solcius screwed up! Much much more but to much to list! The sales Rep for Solcius said Solcius had so many accounts that went bad, but the CEO could care less! The install took forever with inside blaming and fighting going on at Solcius continuously finger pointing! I have 4 other customers of Solcius in Arizona that were paid out and screwed over by Solcius in workmanship, customer service, and install work. Solcius is going to laugh at this review because of the failure on their part. All I want is the CEO to pay me for the AC unit and inconvenience of me being without AC for 3 months in the middle of the summer in Tucson, Az at 100 plus temperatures. We were forced to stay at hotels and relatives homes. When Solcius sent a check to reimburse us for the electrical work they delivered it to the wrong neighborhood and caused another delay. I hope this message goes back to the CEO and understands as a retired law enforcement officer and serving Arizona for 25 years, you should be embarrassed of your company and the service that I received and I will spread this word for the rest of my life to people wanting solar to stay away from the Solcius Company! Send me HALF the money for the AC Unit and I will write the best review about Solcius making up for their mistakes! You know who I am Mr. CEO, Kelly Walker. Do the right thing and call me personally! That's all I ask for. I have NEVER hired an attorney because all I want is your call. I believed in your solar company and bought it, now do the right thing for me please! Robert G. Tucson, Az. Solcius Rating: HORRIBLE
System size (kW): 5
System price: $45,000
Year installed: 2021
Price include the Federal Tax Credit or incentives: Yes
Solcius Solar (Out of Business) reply
08/22/2023
Robert, we are so sorry to hear that you have had a poor experience. We take this very seriously and want to look more into your project. Unfortunately, we aren't able to find a Robert G. from Tucson, Az in our system. It's possible that your project is under a different name. Because Kelly Walker is not our CEO, he won't be able to give you a call. Please contact us at (800) 960-4150 so that a representative can look into this and address all of your questions and concerns.