Office location: 145 James Dr. E Suite 300, St. Rose LA, 70087
08/04/2023
Its a Ruff Life YATES
Houma, LA
Customer POV: Don't take your frustrations out on the Customer Service Rep, they are doing the best they can to help but it's hard when the Customer is misdirecting their anger/irritation at them. Use a little common sense and courtesy people! Dorinne Aultman, Ashton Wright, and Gabby Castellon have been absolutely amazing on the other end on the line and have done everything in their power to help resolve my solar issues. Brandon (Technician) and Patrick (Portal support) were efficient, patient, and detailed when explaining everything. Issues: Solar Panels were installed Mid-Late 2021. Shortly after, Hurricane Ida struck and caused chaos. So believe me when I say that the months after Ida hit I was very understanding to delays in response time. With that said, since my panels have been installed (it's now August 2023) they have only worked/produced (max) 2 months out of 2 years. I have contacted PosiGen several times over the years and have been told the system is producing just not reporting or the cell modem needs to be updated, etc. I was told on Oct 25, 2022 that the system needs a new cell modem and it is now Aug 4, 2023 and IT STILL HAS NOT BEEN UPGRADED. A tech came out in June and changed out the Box-Inverter-Reader-Thing (can't remember the actual name) and it worked for less than a month and apparently has gone out again. I have a small 700 sqft cinderblock home, don't have a lot of in/out traffic, I don't even have my TVs plugged in, have a tankless waterheater (gas), and have maybe 1 load of laundry a week. Unless my foster dogs (rescues) are partying while I'm at work, there is abso-fucking-lutely no reason for my electric bill to be $250 - $350 dollars each month!! ESPECIALLY with practically-NEW Solar Panels installed on my home! I've brought this up to my account rep several times, sent copies of every electric bill, even sent a summary in an easy to read table of usage, billing, etc. When I called to speak to her yesterday to find out what is going on, I was told that isn't an account issue and she sent me to Customer Service! (which is the reason for the POV at the beginning of this review - none of this is CS fault and they are limited to what they can do yet do everything they can each time). I had to spend around $300 in labor and materials to fix the broken boards in my roof from the contractors not checking what they were doing and not checking their work after installing my panels. I've had to wait OVER 6 months to get a solar panel replaced that was crushed by the storm. To date I have received $11.28 Total credited from Entergy for Cust to Comp kWh and my electric bills are still OVER $200 (historically my bills - even mid summer - were Max $150).
System size (kW): 2000
Year installed: 2021