Office location: 8186 Woodland Center Blvd, Tampa FL, 33614
08/03/2023
Mike Honel
Leesburg, FL
Sale person name Anthony, very nice in person and in the beginning responsive. we signed up in august, system installed end of February. multiple mistakes made during installed costing me days lost from work. promised a cash incentive after install. didn't happened, more empty lies from the office. Also our system was turned on before the two way meter was installed so we had to pay for power produced by our solar system as a power provided by the power company. experienced installers as mentioned in the 5 star reviews? not at our house. More info and pictures on my website launching in late august: Ensolarsucks.com
System size (kW): 11.7
System price: $50,000
Year installed: 2023
Price include the Federal Tax Credit or incentives: Yes
Ensolar USA reply
09/07/2023
Dear Mike Honel,
First and foremost, we sincerely apologize for any inconvenience you may have experienced. We value every customer's feedback and take your concerns seriously. Let me address each point you've raised:
- Project Completion and Inspections: We pride ourselves on adhering to the highest standards. All county inspections completed the project at your residence. Any errors identified were promptly rectified, ensuring the system met all required criteria. The Inspection certified we've made a perfect install.
-Two-way Meter Issue: We acknowledge that the system was activated before the installation of the two-way meter. We have already communicated our willingness to cover the associated costs. Please forward the invoice to us, and we will ensure it's addressed promptly.
- Inspection Process: It's standard procedure for homeowners to be present during inspections, as county inspectors sometimes need access to the home's interior. This may have caused some inconvenience, as you may not have much time available. We appreciate your cooperation during this process.
- Cash Incentive: We understand the concerns regarding the cash incentive. However, it's important to note that Anthony is an independent solar salesperson. While Ensolar is responsible for the installation, any commitments made by independent sales representatives should be documented to ensure clarity. We have no written record of such an agreement, but we're open to discussing this further to find a resolution.
- Our Role: Ensolar's primary responsibility is to ensure the solar system is installed correctly and efficiently, in compliance with all county and state regulations. We work with various independent salespeople, like Anthony, but our main focus remains on the installation process.
We regret any miscommunication or misunderstanding that may have arisen during this process. We are committed to ensuring our customers have a positive experience and are here to address any concerns you may have. We would appreciate the opportunity to discuss this further and work towards a resolution. Please feel free to reach out to our customer service team directly.
Lastly, we hope you'll reconsider launching a website with a negative tone. We believe in constructive dialogue and are confident we can address your concerns satisfactorily.
Warm regards.