Review for Icon Power

Office location: 3006 S. Priest Dr., Tempe AZ, 85282

07/26/2023
PJ Lewis Mesa, AZ

Over promised under delivered.

My wife and I decided to go with Icon Power for a Solar and Tesla Power Wall system back in March of 2023. What sold us on the system was several factors: • Their positive reviews online. • The promise of an app that would keep us up to date on the entire process status. • The promise we could monitor the system ourself once fully installed. • The promise of a local contact and crew that focused on customer service, along with one vendor for the entire system. • The onsite review, and contract for a system sized at 8kwh of power. The entire process was quite fast and took around 3 months. There were several issues along the way that were stressful. Such as: • Never receiving the app to track the process. • Not receiving invoices, but then getting calls that our payments were late. • Poor communication from Icon Power on when they would be doing the work. • Not receiving any follow-up when we requested to be contacted. • Along with SRP failing to approve the operation of the system on two separate occasions. • The system installed is not what we agreed to. Icon Power changed the plans without our knowledge or consent that prevents us from monitoring the system we were promised. The problems only continued to happen after the system was finally approved by SRP. We have not come close to producing the 8kwn of power that we were told to expect. Also, we cannot monitor the system the way we were originally promised. We finally opened a support ticket to get some of the issues resolved. Unfortunately, we didn’t hear back on all the open issues.