Review for Energy Service Partners (ESP)

Office location: 3214 Belt Line Rd Unit 450, Farmers Branch TX, 75234

07/24/2023
Val Winchester, CA

Very poor customer service

We had solar panels installed in July 2022. The installers had to change the design because they wouldn’t fit the way that ESP submitted them. That caused a long delay getting the inspection so that we could have them activated. Then they submitted the wrong new design to Riverside to get the permit for the inspection which caused another long delay. We were promised several dates that would come and go and nothing. When we finally got the inspection scheduled it didn’t pass the inspection, which caused another delay. When I would call my project coordinator she would take up to 2 Weeks after several messages sometimes to calm me back. She promised me that we would be reimbursed for the 8 months that we were paying both the solar bill and our power bill. I even have this via text messages as proof. Our panels were finally activated in March of 2023. When I tried to contact out project coordinator she wouldn’t return my calls so I asked to talk to the manager Scott. I was also told several times that he would call me back , which he never bothered to call me either. Finally in April he emailed me saying that they would offer me way less than what I had to pay extra and what I was promised. I replied back and let him know the exact amount that I paid toward the panels during this time which was &1,733.80 and that it’s only fair that they at least cover this amount since we weren’t able to have the panels activated due to their errors. He never responded. I have called several times, and I’m always told that he will call me back. I have never heard from him and it has now been more than a year since we had the panels installed. We also have and pay for a 15.4 kWh system that maxes out at 11.4 kWh. I’m not able to talk to anyone about this because no one calls me back. BTW we are paying $80,000 for the panels, but aren’t worthy enough customers to do the right thing.