07/24/2023
D Moore
Ashland, MA
Process went smoothly until our panels were installed. Then we had zero communication from Trinity unless I reached out multiple times for an update. It has now been 115 days since install and the panels have not been turned on (we were told to expect 30, maybe 60 days), and have started getting charged anyway. Trinitys only response is “it’s out of our control.”
System size (kW): 2
Year installed: 2023
Trinity Solar reply
07/27/2023
Hello D, we appreciate you bringing this to our attention and we apologize for this experience. While we are excited for you to experience the solar benefits as soon as possible, we do need to wait for proper approvals from your town and utility company before energizing your solar system. Please reach out to us at Customer.Service@Trinity-Solar.com so we can locate your file and look into this for you.