Office location: 970 W 190th St #302, Torrance CA, 90502
07/21/2023
Disappointed customers
Ridgecrest, CA
We have had nothing but problems. We were told it would cost 1 price out the door. But after the high financing it was $15,000 more. They still never gave us a itemized bill of what we bought. And the installers couldn't even speak English. I doubt they were licenced. We were suppose to have enough panels to not have a up bill, last year our up bill was $900. We had so many delays with installation. We were paying both solar and electric bill. In the beginning of May our invertor stopped working. They were suppose to finally come out today July 21st, but they cancelled. They want to reschedule for mid August. We are back to paying solar bill $257 plus electric bill. We live in Ridgecrest CA, it's gonna be 114 today. We should be making electricity not double paying. And of course no one cares. E.S.P. is not going to reimburse us for our payments. So if your thinking about E.S.P. Run go with a different company. And do your licensed. GOOD LUCK
System size (kW): 8
System price: $60,000
Year installed: 2021
Price include the Federal Tax Credit or incentives: Yes
Energy Service Partners (ESP) reply
07/27/2023
We're sorry to hear you've had this experience. It should have been explained to you that financing does have added costs, as with any purchase such as a home or a vehicle - cash price and financed price are different, but we apologize if the independent salesperson did not make this clear. Our installer teams are thoroughly vetted, trained, licensed, insured and bonded so that should never be a concern. As far as your true-up bill, variations in usage can tend to lead to billing changes, because the solar is designed for a specific amount of production annually. Regarding your inverter warranty concern, please reach out to our support team with your contact information as this review does not give us sufficient info to track down the project under your name. We look forward to resolving your concerns ASAP.