Office location: 970 W 190th St #302, Torrance CA, 90502
07/12/2023
Nabih KHoury
Simi Valley, CA
I was very excited about getting solar at my home after I spoke with the sales rep and the planning department. The installation was completed very quickly and the panels/install look great. Fast forward 8 months after the system was turned on: I was seeing that each and every day I had hours on end that my solar production was plateauing and never reached above 3.8Kw even though I was sold a 5.72Kw System. I called numerous times and the Customer Service Reps are polite but are not taught to do anything more then take notes and have someone else call you back. I've emailed and called for over a week now with no reply from the staff or management that I have escalated to. Through my own research I found that they installed a 3800W Inverter to support my 5.72Kw of panels and hence why my solar production is maxing at 3.8Kw for hours each day. I've asked for them to either upgrade my inverter to support the panels they sold me or either credit me for the overage in panels they had me buy. Again, no response after several phone calls to the company. I am highly disappointed in my choice with them as my solar provider if this is the customer service we get for spending thousands of dollars on a system. Update: The warranty dept for the solar company txt me and said my system was sized for xxxx of Kw production for the year and unless I can prove it will not produce that, they will do nothing. ***CAUTION to any potential buyers*** I would highly recommend against using ESP as your Solar Company as they appear to just want your money and not want to offer any assistance if/when you need.
System size (kW): 5.72
Year installed: 2022
Energy Service Partners (ESP) reply
07/13/2023
Nabih, very sorry for any confusion, but this is related to how solar systems function and are designed to produce power over time. Your system size and inverter rating do not correlate directly to production, rather its a function of total sunlight access and annual production estimates. Based on your system performance so far this year, you are on track to meet the estimated production that you were sold. Again, we're sorry if that could have been clarified better at any point leading up to this. Please don't hesitate to reach out if you need anything else.