Office location: 970 W 190th St #302, Torrance CA, 90502
07/10/2023
Paula Marshall
Barstow, CA
Took just a week or so short of a year to install a ground mounted solar array. 65 panels and I have yet to get a credit from SCE. First solar year SCE costs 3000 + on top of paying 200 a month, second year 3500+ with also paying monthly amounts to SCE. This year the panels are not working enough and SCE estimates I will owe 8600+ at the end of my solar year. I am paying more than when I did not have solar panels. Call warranty is a waste of time, they promise the world and then ignore you. I am looking to go to the BBB and sue them as the panels are obviously not working correctly or something is terribly wrong with the set up. I am in a single family residence and keep shutting off more and more items and the bill keeps going up with SCE. It should be going down. I do not have any heavy equipment such as welding the only thing that is on 220 is my well and I have let all of my trees and most of my plants die. We have lights and TV with refrigerator and normal things so something is wrong and they are not willing to help. I have been calling off and on for three years and still no one helps
System size (kW): 95.9
System price: $95,000
Year installed: 2020
Price include the Federal Tax Credit or incentives: No
Energy Service Partners (ESP) reply
07/13/2023
We're sorry for any confusion and the lack of communication but the system is fully functional. We can offer a power bill analysis to compare the system production to your usage over time and hopefully clear up why you're paying more for power. We have asked someone from our warranty team to reach out and discuss further.