Review for Bozeman Green Build

Office location: 350 Heidner Ln, Bozeman MT, 59718

07/10/2023
Holger Meyer Helena, MT

They need to work on their project management skills...a lot

Let me say first of all that I'm happy with my 7kW system (Enphase micro inverters/Trina panels). The part I'm not very happy about is the very unreliable project scheduling and lack of communication. My system was supposed to be installed in February. It was actually installed in May. Then it took multiple emails and phone calls to BGB, Northwest Energy and the city of Helena. Turns out BGB didn't schedule an inspection until about 3 weeks after the panels were installed. Once that was completed, I had to wait for NWE to install a net meter. The result was...I had the system sitting on my roof (already over 3 months later than promised) for an additional 6 weeks, without producing a single kWh. The system finally went live on June 9th. I'm sure if I hadn't regularly pestered Johnny at BGB, those panels would still not be producing today.

Photos
Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 7.03

System price: $22,000

Year installed: 2023

Price include the Federal Tax Credit or incentives: No

Bozeman Green Build reply 08/31/2023
Dear Holger, Thanks so much for your review! Thanks for all of the 5-star acknowledgements! Something that went unmentioned in your review is that BGB Inc is committed to making our customers 100% financially whole in the case that we incur unforeseen delays. In your case we credited back the value of your lost production time as well as the interest on the loan you had taken out for the project. Yes, it can be frustrating to have a project not move forward as quickly as it should. In the case that that happens, it is our firm committment to make sure that folks are compensated for any lost production, and that they are reimbursed for the "cost" of the funds they may have borrowed. Happy to hear that you are enjoying your system! Thanks!