Review for Palmetto Solar

07/01/2023
LD Sugar Land, TX

Poor management and skills

SUCH A POOR company with very poor management and groups of experience people. Palmetto used to sub out every single work and their customer care is terrible. I had my system up for about 3 months before all 11 panels went down due to burnt micro inverters. Even their sub-technician said they used bad micro inverters- not NEW Enphase inverters- Figured. I now have been waiting for 6 months and EVERY single person I have been in contact with in my case have either been FIRED or no longer with the company. 6 months of calling, emailing, waiting and even crying on the phone yet my issues still have not been resolved. I dont know about Mr.CEO, Chris Kemper who has so much "titles" and "achievements" on your profile but I surely know you don't even know what is going on with your CUSTOMER "CARE" team and your management. I used to be FOND OF Palmetto but now extremely disappointed and feel like being treater very poorly due to your team's lack of management and technical skills