Review for Nelnet Renewable Energy (formerly GRNE Solar)

Office location: 4109 Oakland Ave. Suite B, Bloomington IL, 61704

06/22/2023
Chelsea H. Danville, IL

Terrible customer service

Terrible experience. I would say look around at other companies if you can. We signed up with them at the beginning of the year and they said that’s a “perfect time to sign up so we can get our solar panels installed and crediting our power account all summer while it’s sunny to help with the bill in the winter.” Now they have pushed back our installation date twice. Even though they said we’re up to be scheduled soon. Now they have pushed installation back to the end of summer so we’re worried we’re not going to get enough credit to help in the winter. ALSO when you sign a loan from them, they give you a year before you start making payments. Now half a year has gone by and we have nothing to show for it. And the news says that the state of IL is taking forever to give out the government refund checks for installation that GRNE said would take our loan (and our payments) way down. So far all I see is that they are screwing us over on a bad deal and we’re going to pay for it. More interest and money for them if we don’t get the money from the government right? We have been pushed back twice (so far) and who knows how many more time before they of ever come out and do what they claim they will actually do. My father in law went with another company AFTER we signed up with this one. He’s had his solar panels set up and working for months now and GRNE just keeps pushing our date back. GRNE never reaches out and keeps us updated, once we sign for the loan we don’t hear from them. We have to keep emailing and asking for updates. I would suggest going with another company!!