Review for U.S. Energy Solutions

Office location: 3146 Wade Hampton Blvd, Taylors SC, 29687

06/14/2023
Ben D Tryon, NC

Disappointed

Don Redman is a personable, talented salesman. Unfortunately the GENERAC solar system we purchased has proven unreliable, expensive, and troublesome. Service for the system has been inconsistent, poorly overseen, and has delayed response of weeks to months. We are currently waiting for repair of a non functioning system which we have been told will be at least 2 to 4 weeks. Different repair personnel have shown up each time they were needed and none have been familiar with the system. The technicians frequently condem previous repairs and installation. No follow up has ever been performed to assess function. I estimate that the system has been functional 60% of the time since installation in 2020. Specific unaddressed problems include: 1. Battery backup non functional. 2. SnapRS devices sitting on roofing material and exposed to water rather than suspended on racking. 3. Wiring not protected from wildlife. In my case the proud GENERAC name is on a faulty, cobbled together system poorly installed, and poorly maintained and supported. Overall the system had cost more to maintain than it has promised in electricity generation. Frustration cost is immeasurable.