Office location: 7705 W 108th Avenue, Broomfield CO, 80021
06/08/2023
Frustrated customer
Centennial, CO
It has been a year since we signed a contract with Photon Brothers to install a solar system. There were a lot of excuses up front about the amount of business they were getting and we allowed for that. They finally finished the design in 2022 and then waited for them to do the installation. That took several months. They finally did the install but had to modify it as the original design had them installing an overhead line to the meter which was a non-starter. They ended up getting approval to instill the meter and disconnect on the building and completed the install. Then they had to do a change to the city permit to reflect the as-built. We were told we had to pay the final payment upon completion of the installation so we agreed to final payment. It has now been several more months with no meter installed, not permit approved and now CORE is cancelling the permit for the meter due to no communication with Photon Brothers. We are beyond frustrated and when we talk to Photon Brothers we just get told they are working on it. It doesn't take months to do an update to a design. obviously they are more interested in getting new business than getting existing customers on the meter. jI would not recommend them and regret ever hiring them to do our solar install. This has been a complete fiasco. Others experience may be different but not everyone gets the same treatment. Buyer beware.
System size (kW): 18
Year installed: 2023