Office location: 225 Bush St. #1400, San Francisco CA, 94104
05/30/2023
Byron C
San Diego, CA
I selected Sunrun only because of their Costco connection, I trust Costco. My experience with Sunrun has been a nightmare, in my opinion Sunrun is not trustworthy or fair and their customer service is very poor. The contract language is one sided and unfair to consumers and they send it to you electronically so you can not change or alter. They downsized my inverter from 10000 watts to 3800 without my knowledge or approval and installed. I discovered the switch and requested an explanation and partial refund as the inverter they installed was $900 cheaper. They ignored my repeated requests until I wrote a letter to Costco. Costco forced Sunrun to communicate and to refund me $900.00. Without Costco I would have been forced to litigate. Do your own research regarding Sunrun's reputation for customer service. Consumer beware......avoid Sunrun.
System size (kW): 5100
System price: $23,200
Year installed: 2023
Price include the Federal Tax Credit or incentives: No
Sunrun Inc. reply
05/31/2023
Hello Byron, thank you for bringing this to our attention. While we are so happy to hear that you received a refund, we certainly do not want your issues to ever go unresolved and we are so sorry that the process was frustrating. Please send your service address to resolutions@sunrun.com so that we can review your account's history. Thank you!