05/29/2023
Miz V
Laveen, AZ
Just had my Solar Panels installed but they made me turn on the equipment via video. Then it only worked for 48hrs. No one called or came out to check if it was working. I figured out it wasn’t working when I didn’t see any reading on the app. Then customer service guided me on a restart and O had to continually tell the person it still wasn’t working. Then I finally received a call from a tech that someone would be out in 2 1/2 weeks! Unacceptable! I’m stuck with this now and I wished I had researched them more instead of taking a family referral. Completely disappointed in a $26K+ investment!
System size (kW): 4
Year installed: 2023
Sunrun Inc. reply
05/30/2023
We're so sorry to hear about your frustration, and we want to do everything we can to resolve it quickly for you. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com. That way, we can personally connect you with an Escalations Expert that can assist you. Thank you!