Office location: 225 Bush St #1400, San Francisco CA, 94104
05/26/2023
Fran
Hercules, CA
Sunrun uses dishonest and bait and switch tactics. I signed up for Sunrun with intention of proceeding with them. I learned from a friend that she received a lower quoted price and very clearly outlined warranty terms. I asked sunrun to match her offer, which I thought is a very simple and fair request, yet they refused with all kinds of excuses. Also on the phone they had told me verbally 25 years warranty, but when I later checked my agreement it was not clearly written at all. It has been disappointing and frustrating to deal with them. I am not asking for a better deal than anyone else, just the exact same deal and treatment they are giving other customers. I had to put my installation on hold because I felt deceived. I was going to recommend sunrun to my neighbors but now I don’t think so.
System size (kW): 4000
Year installed: 2023
Sunrun Inc. reply
05/28/2023
Thank you for bringing this to our attention, Fran. We are so sorry to hear that this was your experience, and we would love the opportunity to speak with you further about any questions you have about the terms of your Agreement. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com. That way, we can personally connect you with an Escalations Expert that can assist you.