Review for Sunworks (Out of Business)

Office location: 2270 Douglas Blvd Suite 216, Roseville CA, 95661

05/25/2023
J.Henson Lincoln, CA

Warranty Work NIGHTMARE

Company was great to work with 9 years ago. My system went down, it took forever to get someone out to diagnose the problem. They thought they fixed it, next morning the system was down again. I reached out to tell SunWorks and was told they are working on it. Did not hear from them until Kimbra says my warranty is voided and i have to call SMA. I call SMA and they said the code that my inverter was throwing, is a very serious code that means "electric shock can result in death". I then sent a email to Kimbra explaining what SMA told us, finally she sent someone out BUT AFTER THE FACT I CALLED HER MANAGER. I have a 25 year warranty and my inverter went out they ordered a new one, but now I cannot get a soul to contact me for an install date. I have called, I have emailed with no response. Kimbra likes to send emails to tell you that your warranty is voided and all the charges that you WILL pay and demand you play her little wording game, but she will NOT respond back. I have asked for an update and how long it takes for the inverter to arrive at the warehouse. My solar has been down since April, it is the end of May and I have not heard ANYTHING from SunWorks. Glad I am loosing money daily.