Review for Sunrun Inc.

Office location: 861 S Rainbow Blvd, Las Vegas NV, 89145

05/24/2023
monleon Las Vegas, NV

Paid too much because of system failure.

I noticed that Nevada Power sent me a bill way too much for what I usually pay for that month. I reached out to Sunrun and informed them that there must be something wrong with the system. It took a while for them to send a tech. The tech showed up after 2 months but he did not diagnose the problem. He just reset it and told me that it will be ok. It is not ok so I called them again after a month. They send a tech who finally told me that there is a broken sensor that is why the system is not working properly. The tech told me that it will take about 2 to 4 weeks before they can replace the bad sensor. I already paid more than 1,100 dollars to Nevada Power before they can fix the problem. The case manager sent me an email that they will credit my account with $525 in 5 to 7 working days but it never happened.