05/23/2023
Ray Scott
Las Vegas, NV
Had these solar panels installed at the end of 2017. When they work they are fine. The problem is mine go down at least once a year. This time the inverter has broken again for the second time and they have to order a new one. It has been over a month and I haven't heard anything about when they expect it to arrive. If mine has broken twice, I can't be the only one so it seems they should have plenty of spares on hand or they should have some other configuration so this doesn't keep happening
System size (kW): 5.5
Year installed: 2023
Sunrun Inc. reply
05/24/2023
Hello Ray! Thank you for reaching out and providing your feedback on your experience. We are so sorry to hear that you have not been contacted with an update on your inverter and we want to help. Please send your service address to resolutions@sunrun.com so that we are able to locate your account and look into this. Thank you!