Office location: 4507 N Selland Ave, Fresno CA, 93722
05/20/2023
Satish
Fresno, CA
Bought a new house and Solar panels installed by Sunrun last year Nov’2022. But, the panels are not activated yet. Called Sunrun several times and every time they say, application has been submitted to PG&E to get the permit to activate the panels. But, didn’t get the permit as of today. Couple months later I directly called PG&E to enquire the status of my solar application and found that Sunrun has not uploaded the required documents along with the application so, PG&E is keep rejecting the application every time. But, every month I call Sunrun they always say there is nothing pending at their end and blaming PG&E that they are taking longer time to approve the application. I’LL NEVER RECOMMEND THIS COMPANY TO ANYBODY. STAY AWAY!
System size (kW): 5.76
Year installed: 2022
Sunrun Inc. reply
05/23/2023
We are so sorry to hear that it's taking longer than expected to activate your panels, Satish, and our team would be more than happy to look into the delays for you. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can connect you with an Escalations Expert that can help you. Thank you!