05/19/2023
Paul Mann
Casa Grande, AZ
Due to poor installation on a tile roof, several tiles were broken during the installation. These tiles reside underneath the solar panels. Years later these tiles separated and the roof leaked, causing the ceilings to collapse inside the residence. I have been trying to get the roof repaired since January of this year and to date have had no luck with Sunrun. No agent from the company has ever personally contacted me through my many requests. To date the roof has not been repaired and in Arizona in another month we will be in the summer monsoons. I would not recommend this company due to their poor customer service and apparently lack of concern for roof covering integrity during and after installation.
System size (kW): 11
Year installed: 2017
Sunrun Inc. reply
05/23/2023
Thank you for letting us know, Paul. Let me start by saying we are so sorry to hear that there is damage to your ceilings, and we would like to look into this further to see how we can help. Please send us your service address and an overview of your concerns to resolutions@sunrun.com so we can personally connect you with an Expert that can help. Thanks!