Review for Fastrac Energy Services

Office location: 10696 Haddington Drive Suite 130, Houston TX, 77043

05/15/2023
Ralph La Marque, TX

The Worst

In the beginning I was approached by one of their agents who sold me on having solar panels put on my roof. The selling point was that in a year or so, I would receive a "rebate" of $13,000 or so. I could use this money to take a vacation or apply it to the loan and not have my payment go up. This was a bald faced LIE. Now I've found out that I have to pay over $11,000 to the loan company or my payments will go up. Such fraud. After a misunderstanding regarding an email I had sent to my representative, my sarcasm resulted in hysteria in their main office. Installation was halted and loan had to be rewritten and things began all over. In the meantime my representative was taken off the case and I had no one to represent me. This resulted in discussing everything with a secretary who admitted she was not a representative. The loan was rewritten and payments started. I received an invoice from Mosaic and I questioned the loan number. This secretary told me not to pay the invoice because it was the wrong loan number. In fact, throw it away. After 3 months of not paying it, I was reported to the credit bureau and my credit crashed. Come to find out the loan number was correct. I was now behind 3 payments. At least this secretary admitted she messed up. One thing after another including the roofing crew making derogatory remarks about me thinking I couldn't understand Spanish. This entire thing has been unrivaled Hell.