Review for Infinity Energy Inc.

Office location: 3825 Atherton Rd, Rocklin CA, 95765

05/11/2023
TonyB Sunnyvale, CA

You will Regret Dealing with Infinity Energy

Review of Infinity Energy You will regret spending even a minute of your time considering this company for your solar needs. They will promise you whatever you want at a good price. Once you have signed the contract, they will commit delivery and then not show up. They will make promises and then not deliver with no updates. You will always be in the dark. When you need help, you will not be permitted to speak with knowledgeable people. Infinity Energy is incapable of planning/managing. -Overall Project Execution was non-existent. We signed a contract in July 2021: Solar battery at a good price with installation in 6 weeks or less. 18 months later there was still no performance on the contract. -Late in 2021 an installation was scheduled. The installers showed up, but did not have half the equipment they needed. The 3 installers spent the day on the phone. They were unable to commit a new delivery date. How can a company survive wasting resources like this? -A second installation was scheduled in February 2022. No one showed up. The next day we were informed that a necessary trenching team was unavailable. No revised installation schedule was offered. What kind of planning is that? -A third installation was scheduled in April 2022. This was canceled without notice. Infinity Energy is not interested in the customer. -After agreeing on a location for the battery, the first installers arrived with a plan for the battery in a new location without any prior notice to us totally disregarding the need for customer input. In addition they proposed only one battery without considering that our electrical needs required two batteries. -During the 18-month duration of the project, often weeks would pass without any updates. Being in the dark is frustrating for a customer but that was not important to Infinity Energy -Whenever scheduling or design issues were discussed the customer is not permitted to speak directly to the decision maker. You cannot depend on Infinity Energy statements nor commitments. -Original Installation was promised for 6 weeks; no installation after 18 months. Frequent intermediate commitments were not met, including 3 committed installation dates. -We had to travel across the country to attend the installations. We explained this to Infinity Energy. After incurring $2k in travel expenses because there was no notification of cancellation, Infinity Energy offered reimbursement. This did not happen. -The original price commitment was raised by 40% after 6 months had passed. Infinity Energy threatened to cancel the contract if we did not sign a new contract at this higher price so we signed. -In December 2022, Infinity Energy said they could not complete the project because it was disapproved by the City Planners. I contacted the very City Planner responsible for the project. He said he had approved. Thus Infinity Energy actually lied to us.