Review for NM Solar Group (Out of Business)

Office location: 3831 Singer Blvd NE, Albuquerque NM, 87109

05/10/2023
Ken Albuquerque, NM

Disasspointed in NMSG performance

I was very disappointed with NMSG. The initial sales person was excellent, but he was let go before the initial installation was completed. After that the project manager for our install was very disappointing. I had to constant call, text, or email to keep things going, and the delays actually cost us our New Mexico tax benefit which was very upsetting. It was so bad that I had to tell them that the system wasn't ready to turn on because the panels were physically disconnected from the invertor. Only then did they fix it. The whole experience was terrible. In addition, we had asked for a battery to be installed with the original installation, but they didn't know how to make that happen, so I had to complete the installation before I could request a battery to be installed. Now I have been waiting for months with ZERO feedback on progress without asking over and over and over again. The only reason I even went back to them for the battery is because I only want one company to be responsible for the entire system. I do not recommend NMSG.